Terms of service
General conditions of purchase
Familybike.ch c / o intermediate GmbH
The General Terms and Conditions (hereinafter referred to as “GTC”) apply between the customer (“Customer”) and the intermediate GmbH (hereinafter “Dealer”) for all legal transactions carried out via the online store www.familybike.ch (“Web- Shop ») or by email or via social media such as Facebook and Instagram.
The terms and conditions regulate the contractual relationships between the customer and the dealer.
These terms and conditions apply in the version current at the time the contract is concluded. The trader can add to or change the terms and conditions at any time at his own discretion. Deviating, additional or contradicting conditions of the customer are only recognized if the dealer has expressly agreed to their validity.
All correspondence is handled via familybike.ch c / o intermediate GmbH, Colmarerweg 9b, Postfach, 4153 Reinach BL or by email (info [at] familybike.ch).
2 Customer information
With our sales channels, the customer must provide all contact details when ordering (surname, first name, full address and e-mail).
To register as a customer and create a customer account, the customer must, among other things, provide a currently valid email address and a password. The e-mail address serves as a user name and, together with the password, as login data. The email address is also used for communication with the customer.
3 Goods and price
Images of goods in the web shop, social media (Facebook, Instagram) as well as advertising, brochures, etc. are used for illustration and are non-binding. In particular, the goods mentioned therein can only be ordered while stocks last.
All prices quoted include value added tax (VAT) and any advance recycling fees (ARF) in Swiss francs. Accessories, decorations and the like shown on the product images are not part of the offer unless they are expressly mentioned.
Additional costs (e.g. shipping costs, packaging costs, surcharges for certain means of payment, transport guarantee, services and installation fees) or costs for customs for deliveries abroad are not included in the price and are shown separately and can be charged separately. The amount of customs costs can only be estimated and are not binding. We reserve the right to make technical changes, errors and misprints.
The dealer has the right to change prices at any time. The price that is published at the time of the order applies. Price changes made after the order was placed will not be taken into account.
4 Conclusion of a contract
The offer from the dealer is aimed at customers over 18 years of age who are capable of acting and who are resident in Switzerland.
By placing an order in the online store, the customer concludes the legally valid conclusion of a contract by clicking the button labeled “Place order”. The customer is obliged to perform in advance with regard to the fulfillment of the contract. The delivery of the ordered goods takes place only after receipt of the payment by the dealer.
5 Delivery / delivery date
The retailer attaches great importance to providing up-to-date information on availability and delivery times in the sales channels and as precisely as possible. If it is determined after the order confirmation that an article is not available or not available, the customer will be informed. The customer cannot assert any further claims. The delivery takes place either by the dealer himself or with national and international transport service providers.
The delivery period stated in the offer or in the confirmation of receipt of order is only a guide and is not binding. The customer is only informed of a provisional delivery date or the customer is contacted and an individual delivery date is agreed.
Complete assembly as an additional service can be requested separately from the dealer. The complete assembly includes the assembly and delivery of the ordered products including disposal of the packaging material. This service can be revoked by dealers due to capacity reasons.
If goods are delivered to the customer with obvious transport damage, the customer must immediately complain to the delivery company and also inform the dealer about this.
6 Obligation to inspect
The customer is obliged to check the delivered goods immediately after receipt of the delivery and to report any defects to the dealer immediately, but no later than after 7 days in writing by letter or e-mail to the address given.
The original packaging must be kept in the case of goods whose quality has been complained about. The original packaging may only be disposed of with written consent from the dealer. In the case of forwarding deliveries, any delivery damage must be noted on the delivery note.
7.1 Basic provisions
The subject of the contract are the goods identified in the customer's order and listed in the order confirmation. Errors and omissions are reserved, especially if they affect the availability of the goods.
The properties of the goods are based on the product descriptions in the respective sales channels.
The dealer strives to deliver goods of perfect quality. The delivery note plus invoice counts as a guarantee certificate. This is to be kept carefully.
7.2 Frame guarantee 2 years
The frame is covered for up to 2 years from the date of purchase (invoice date). If the customer believes that the frame has a manufacturing defect, the dealer must be contacted in writing. In the letter, the customer must describe the error precisely and enclose the invoice and pictures of the error. The dealer checks any claims and contacts the customer regarding the further procedure, provided that the claims are justified.
The following is dealt with: Breakage / breakage of load-bearing / vital parts of the bicycle frame (not the front fork) as a result of normal private use and proper storage.
It does not cover:
Vandalism, abuse, overload in addition to specification, traffic accidents and attempted break-ins are not covered.
All claims are only covered by submitting a valid original invoice. Transport costs / collection costs are not covered.
There may be longer waiting times for repairs, as some frame types have to be manufactured or repaired by the manufacturer in external factories. There is no entitlement to a replacement.
7.3 Battery guarantee
The dealer can only guarantee that cover for damage is guaranteed if its recommendations and instructions have been followed.
Please note: The batteries wear out. A battery can be expected to last approximately 600-900 charges, or 2-3 years. Depending on use and route. As a battery nears the end of its life, performance will continuously decrease. This is due to technical reasons (wear and tear) and cannot be claimed as a defect.
Battery full guarantee - up to 6 months after purchase
The dealer offers a full warranty on the battery within 6 months of purchase and by presenting a valid original invoice. When replacing, the battery is replaced with a new, reconditioned battery. After inspection by the supplier and provided there are no visible external signs of damage or the like and the charging plug is not defective, the battery will be sent to the customer.
Note: This exchange can take up to 30 working days to complete. There is no entitlement to a replacement battery during this time. Postage fees are borne by the customer.
Maintenance: Mandatory bike inspection and readjustment within the first 20 km. After this the bike needs service and adjustments after every 500 kilometers.
Guides, manuals etc. See here: https://familybike.ch/en/pages/wir-empfehlen
In the event of a defect, it is at the retailer's discretion to provide the warranty by replacing it with an equivalent value, repairing it or reimbursing the price. If the dealer decides to repair or replace the goods, the customer's claims for cancellation of the contract or a reduction in the price as well as for compensation are excluded. Further claims are excluded to the extent permitted by law.
If operating or maintenance instructions are not followed, changes are made, parts are exchanged or consumables are used that do not correspond to the original specifications, then any warranty is void if the defect can be traced back to this. This also applies if the defect can be traced back to improper use, storage and handling of the devices or external interference as well as the opening of devices, batteries or accumulators. The guarantee does not cover damage resulting from falls of any kind, bumps, blows, etc. The guarantee for normal wear and tear of consumables and accessories is excluded. Insignificant deviations from the warranted properties of the goods do not trigger any warranty rights.
If the customer suspects a production defect, the dealer must be contacted by email or letter. The letter must describe the error precisely and include the invoice and pictures of the error.
The following components / parts and facts are excluded from this guarantee or lead to exclusion from this guarantee:
• If the vehicle has been technically modified
• Subsequent conversion / installation of incompatible or non-original parts
• Wear parts (see definition of wear parts below)
• Non-Familybike parts / components
• Repairs that have not been carried out by qualified personnel
• Improper use / transport (see "we recommend" in the menu on familybike.ch)
• Missing service inspections within a reasonable period (see "we recommend" in the menu on familybike.ch)
• Improper maintenance / operation / maintenance (see "we recommend" in the menu on familybike.ch)
• Damage due to missing or incorrect setting (s) or worn components
• Consequences of falls
• Damage due to weather conditions or normal wear and tear
• Damage as a result of unsuitable cleaning agents, utensils such as high-pressure cleaners or additives used
• Commercial leasing / transfer
The following parts are considered wearing parts and are excluded from the guarantee:
• Stop buffers in forks and dampers
• Rain cover
• Coatings on fork stanchions and damper pistons
• Moving parts made of rubber
• brake pads
• Brake discs
• Rim flanks / braking surfaces
• Freewheel body
• Slip rings and bushings
• Handles and handlebar tape
• Cassettes, sprockets, chainrings
• Warehouses or warehouse seats
• Air seals / O-rings
• Gear lever rubbers
• Switching components
• Foam parts
• Mudguards, chain guide
• Cables and outer shells
• Dust rings
7.5 Severability Clause
Should a provision of this guarantee be or become ineffective or have a loophole that needs to be closed, this shall not affect the legal validity of the remaining provisions. Instead of the missing or ineffective provision, a provision is deemed to be agreed that comes closest to the meaning of the original provision.
The warranty claims are limited to the first purchaser of the goods and are not transferable.
7.6 Sale of used items
The warranty period for the sale of used items, e.g. exhibits, is 1 year.
8 No right of withdrawal but 14 days right of return
The dealer does not offer a right of withdrawal without a reason. It is very important for the retailer to know why the customer wants to return the Familybike so that he can develop his products better and learn from the mistakes.
If the customer wishes to return his family bike for any reason, the dealer must first be sent a written declaration by letter or email. The dealer will find a solution for collecting / shipping the family bike. A return shipping fee will be added upon collection.
If the customer wants to return his familybike, the following rules apply:
The customer must return the item to the retailer immediately and no later than 14 days after receipt. When returning the item, it is the responsibility of the customer to ensure that the item is properly packaged.
The customer bears the risk of the item from the time the item is delivered.
The customer must enclose a copy of the order confirmation and all associated parts.
The retailer does not take back items if:
• Bicycles or goods that have been opened or are no longer in their original packaging.
• Bicycles or goods that have been manufactured according to the consumer's specifications or have a clear personal touch.
• Bicycles or goods that can be assumed to be impaired or have been ridden (test ride max. 200 meters)
• Bicycles that were (partially or fully) assembled by yourself after delivery. Returns for self-assembly only if the original packaging is unopened.
• Electronics that have been connected / used
9 Claims for Compensation
Claims for damages by the customer are excluded to the extent permitted by law. This exclusion of liability applies to any type of breach of duty by the manufacturer and the dealer or a third party involved in connection with the concluded contract, regardless of whether they are based on the concluded contract or on any other legal basis.
10 data protection
Manufacturers and retailers adhere to Swiss data protection law when processing personal data.
11 Choice of law
Insofar as a choice of law is permissible, the contractual relationship between the customer and the dealer or between the customer and the manufacturer applies exclusively to Swiss law to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG).
Unless otherwise stipulated by mandatory statutory provisions, disputes and differences of opinion arising from or in connection with the agreement concluded between the parties, including its validity, invalidity, violation or dissolution, are to be judged exclusively by the ordinary courts at the respective registered office of the trader.
Reinach, August 2021
c / o intermediate GmbH
4153 Reinach BL
Email: info (@) Familybike.ch