Why choose Familybike?

At Familybike you are not just a number, you are also a part of our community. 

We take time to get to know you as a customer so that we can recommend the best solution for you. As a small and local business, we prioritize being with you every step of the way.

When deciding: 

We always recommend a test ride before purchase and offer a personal test ride and consultation. Is it your first time on a Cargo bike? Or even the first time riding an E-bike? 

No problem! We meet you where you are, and take it from there. We are sincere in our recommendations and always offer at least two Cargo bikes to try out. If you are buying the Cargo bike for your kids and/or dog, please feel free to bring them to the test ride.

When placing the order:

If you are unsure how to place the order we will happily assist you. Also, we appreciate it when our customers choose manual payment at check-out, so we avoid the high credit card fees. We always send you a personal message when we have received the payment, thank you for your support, and do a happy dance (Behind the screen) :D

Pickup or delivery: 

We offer a very fast and low-cost delivery all over Switzerland! And of course a free pickup option. We give you a quick overview and instruction on your new Cargo bike again, and if you are a beginner we can help you choose the best route home. 

Maintenance of your Cargo bike:

We cannot offer you service of your bike, but if you need help we will be there for you. We have a large stock of spare parts and accessories and are always ready to help our customers if there is an issue with the Familybike. You can always write us an email/ Whatsapp to explain the issue, and we will do everything we can to help you fast. Our cargo bike suppliers from Denmark have over 25 years of experience and are always happy to help us so that we can help you. We will find the issue and replace the broken parts fast and free of charge (according to terms and conditions). 

If you decide to buy a Familybike from us, we promise you, that you are our priority in every part of your Cargo bike adventure.